Sadhna Astro
Cancellation and Refund Policy
Last updated 14 September 2026
The Love & Heartbreak Report is a personalised digital product. It is computed from your own birth details and written for you alone, and it reaches you within minutes of payment. Once it has been generated it cannot be returned, cancelled or resold, so we do not refund a report that has been delivered. Please read this page before you pay.
Cancelling an order
An order can only be cancelled before the report is generated. In practice that window is very short: generation starts as soon as your payment is confirmed and the finished PDF is usually ready in ten to fifteen minutes. If you change your mind after that, the report already exists and has already been made for you.
If you have paid and want to stop the order, write to us immediately. If the report has not been generated yet we will cancel it and refund you in full.
When we do refund you
There are three situations where the money is not ours to keep, and in every one of them you get all of it back without having to argue for it:
- You paid and no report was produced. If the payment succeeded but the reading failed, never appeared, or the file cannot be opened and we cannot fix it, the order is refunded in full.
- You were charged twice for the same order. The duplicate is refunded in full.
- You were charged an amount other than the price shown on the page. The difference is refunded, or the whole payment if the charge was not yours at all.
When we do not refund you
Equally plainly, so that nobody pays expecting otherwise:
- You have read the report and did not like what it says. The reading is written against your actual chart, and part of what you are buying is that it will tell you which patterns are not in it. That is not a defect.
- You disagree with the astrology. Jyotish is an interpretive tradition. We compute the chart exactly and we say plainly what we will not claim, but we cannot promise you will agree with the reading, and disagreement is not a fault in the product.
- The birth details you gave us were wrong. The chart is only as accurate as the date, time and place you enter. A report built from the wrong birth time is a correct report of the wrong chart, and we have already done the work.
- Something the report described did not happen. We give windows and conditions, never fixed dates or guarantees, and the report says so on its own pages. Nothing in it is a prediction we are promising to deliver.
If you entered the wrong birth details, write to us anyway. We cannot refund the order, but tell us what the correct details are and we will see what we can do for you.
How to ask for a refund
Write to us using the details below within seven days of your payment. Include the email address or phone number you ordered with, the date of the payment, and the Razorpay payment reference if you have it. Please say what went wrong — one line is enough.
We reply to every refund request within 2 working days. Where a refund is due, we raise it immediately and it is credited back to the same card, bank account or UPI ID the payment came from — we cannot send it anywhere else. Your bank normally shows it within 5 to 7 working days of us raising it; that last part is their timeline, not ours.
You will never be asked for your card number, your CVV, your UPI PIN or an OTP to process a refund. Nobody from Sadhna Astro will ever ask you for those, for any reason. If someone does, they are not us.
Payments
Payments are processed by Razorpay. We never see or store your card number, your UPI PIN or your net-banking credentials — only a payment reference that lets us match your order to your payment.
Talk to us
- Business name
- Sadhna Astro
- Phone
- +91 99991 31400
- Address
- C-457, Sector 10, Noida, Uttar Pradesh 201301, India
- Website
- www.sadhnaastro.com